All payments to be made in U.S. dollars.
For U.S. accounts ~
Cycles BiKyle accepts payment by Visa, MasterCard, or American Express. Correct billing address must be included with your order to avoid delays in processing.
Canadian accounts ~
Canadian customers can use Visa, MasterCard, or American Express but the general services phone number of the bank that issues the credit card must accompany the order. Type that phone number into the "Special Instructions" field. Correct billing address must be included with your order to avoid delays in processing.
All other accounts ~
First time orders from other than U.S. or Canadian accounts must be paid via Electronic Bank Transfer "EBT"; that is the only method of payment that is guaranteed safe and secure for both parties. On receiving your order we will promptly email you our EBT information. Present our information to your bank so they can transfer the funds to our bank. All banks are familiar with this simple process. Your order will be shipped as soon as our bank receives the transfer, usually about 10 business days. After the initial order we can accept a Visa or MasterCard payment to the same customer name at the same shipping address.
For a first time order to anywhere other than the United States or Canada ~
1. Use our standard "Add to CART" for each item then follow the steps to complete your order
2. In the address fields, use “AL” when asked for a state.
3. Your credit card will hold the frame until your EBT arrives. On receiving your order we will promptly email you our EBT information. Present our EBT information to your bank so they can transfer the funds to our bank.
4. Let us know your shipping preference as the “Special Instructions” field comes up: Shipping Information with Options
On arrival: Full bikes will need only minor assembly: front wheel mounted, pedals screwed in, seatpost reinstalled, stem clamped back down. Complete instructions are included and our mechanics are only a phone call away for any questions: (610) 525-8442. If you wish to bring the bike to a local shop for the minor final assembly or a checkup that usually only costs about $25. However, that service will not be covered by Cycles BiKyle. Framesets are fully machined and aligned before shipping so they are nearly ready to build up. However, jostling during shipping can create minor changes in frame alignment or even machining. Details such as dropout and hanger alignment or bottom bracket threading should be regauged before buildup. Minor machining and alignment are not covered by Cycles BiKyle as this is considered a normal part of buildup. More serious shipping damage should be immediately reported to Cycles BiKyle so a claim and resolution with the shipping company can be promptly arranged. If your mechanic is not able to complete a part installation then our mechanics are ready to complete the task, but shipping is not covered in either direction if our mechanics are able to properly finish the task. Any alignment issues must be addressed by your mechanic with actual measured "outs"; eyeball readings and hypotheticals are not covered.
Special Instructions from customer ~
All special instructions must be included with your actual order. During the ordering process the "Special Instructions" field provides plenty of space for you to enter all special instructions. As we receive hundreds of emails every week, even special instructions that have previously been discussed with us must be reiterated at the time of your order. Cycles BiKyle cannot be held responsible for special requests unless they are delivered to us in conjunction with the actual order.
Shipping damage ~
When damage in shipment occurs follow the following procedures within 24 hours:
If delivery is by United Parcel Service (UPS), hold the merchandize in the original carton and call your local UPS office and request an inspection. Promptly notify Cycles BiKyle regarding the inspection.
If delivery is by U.S. Post Office, notify your local Postmaster who will then come and inspect the package. Then, file a claim with your local post office. Promptly notify Cycles BiKyle regarding the inspection and claim filed.
We want you to be happy with your BiKyle purchase. That is why we offer a full refund or credit, your preference, for all returns of current product within 2 weeks of purchase - except on bicycles and frames as noted below. BiKyle store credit is available for returns longer than 2 weeks but less than 4 weeks old.
To retrieve your last order ~
When you start to finalize your order we will give you an order ID# via a computer cookie. If you stop shopping before the finalize section then there is no ID# and no cookie. If they go to the last page of finalizing your order, but then abandon the order, the ID# will remain for 24 hours and can be recalled and completed or modified. If you fully complete the order then it will remain for one year, during which time you can come back and reorder from the neworder.asp page. Each time you order, the cookie is updated to show your last order and information. Only the last order can be retrieved.
Price changes ~
Though we try our best to keep all of our web info up-to-date and accurate, occasionally mistakes do happen. Therefore, pricing, product availability, and offers are subject to change without notice. This includes mistakes due to typographic, photographic, or technical errors in online or print advertising.
For further help, please contact us for a prompt response: Sales@bikyle.com